Betting Rules

1. General betting principles

These rules apply to betting products made available through Winairlines Casino. Depending on the services offered and what is permitted under applicable Australian laws and regulations, products may include casino games, racing, sports or other authorised forms of wagering. Product-specific rules, market information and displayed betting conditions form part of the rules for the relevant bet.

By opening an account, depositing funds or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the information shown before confirming a transaction. This includes the selected event or game, market, outcome, stake, odds, possible return, bet type and any applicable conditions.

Only people who meet the applicable minimum age and location requirements may use the service. You must provide accurate information and use an account in your own name. An account must not be opened or used on behalf of another person, and account access details must be kept private. Winairlines Casino may request information or documents to verify identity, age, location, payment ownership or compliance with legal obligations.

• You must comply with all applicable laws and the rules displayed on the website.
• You must not use the service if online gambling is not lawful for you in your location.
• You must not allow another person to use your account or place bets for you.
• You must not use false, misleading, stolen or unauthorised payment information.
• You must not attempt to interfere with the website, betting systems, games or account controls.
• You should review each bet carefully before submitting it.

The website may be unavailable from time to time because of maintenance, technical issues, upgrades, network problems or circumstances outside reasonable control. A displayed price, balance or bet status should not be treated as final until the relevant transaction has been accepted and recorded by the system.

2. Accounts, bet placement and acceptance

Account responsibility

You are responsible for all activity carried out through your account until you notify Winairlines Casino of suspected unauthorised use. Use a strong password, avoid sharing account credentials and log out from shared or public devices. If you believe that your account, password or payment method has been compromised, stop using the account and contact the support channel available through the website.

An account may be subject to verification, review, suspension or closure where required for security, responsible gambling, fraud prevention, identity checks, payment checks or legal compliance. During a review, access to some functions may be restricted. Any resulting action will be handled in accordance with the applicable Terms and Conditions and relevant legal requirements.

Submitting a bet

A bet is submitted when you select the relevant option, enter the stake and confirm the transaction using the available betting controls. A bet is not necessarily accepted merely because a selection has been added to a bet slip or because a confirmation screen has appeared. Acceptance is subject to the bet being received, validated and recorded by the betting system.

Before confirming a bet, check that the details are correct. Depending on the product, the displayed information may include the event, competitor, game, market, selection, odds, stake, possible return, expiry time, start time and special conditions. Once a bet has been accepted, it generally cannot be changed or withdrawn unless the relevant product rules expressly allow it.

1. Choose the product, event, game or market you wish to use.
2. Select the outcome or betting option and enter the intended stake.
3. Review the bet slip and any displayed terms or restrictions.
4. Confirm the bet only after checking all details.
5. Keep the confirmation or transaction reference where one is provided.

Winairlines Casino may refuse, cancel or limit a bet where permitted by law and the applicable rules. This may occur where there is a technical fault, suspected manipulation, an obvious error, a duplicated transaction, a market being offered incorrectly, a breach of account rules or a requirement to protect the integrity of the service. A refusal or adjustment does not remove any rights you may have under applicable law.

Odds, prices and displayed information

Displayed odds, prices, lines, handicaps, pools, game information and other betting data may change before a bet is accepted. Some products may require confirmation of a changed price before acceptance. If a bet is accepted at an incorrect price because of an obvious or technical error, the bet may be reviewed and corrected or cancelled in accordance with the applicable rules.

3. Events, games and settlement

Event information and changes

Event dates, start times, participants, venues, game versions and other information are provided for convenience and may change. You should check the current information before placing a bet. The specific rules for the relevant market or game determine how postponements, delays, changes, abandonments, substitutions and other unusual circumstances are handled.

Where a market depends on an event taking place by a particular time, or on a participant taking part, the market may be cancelled or settled under its product-specific rules if that condition is not met. Different markets can have different requirements, so the rules for one market should not be assumed to apply to another.

Settlement and official results

Bets are settled using the official result or other outcome source specified in the applicable product rules. A result may be based on the final score, finishing position, declared result, published statistics, game outcome or another stated measure. Unless the relevant rules say otherwise, later amendments, appeals, reviews or changes to an official result may not alter a bet that has already been settled.

The settlement method depends on the bet type. Product rules may address single bets, multiple bets, each-way selections, totals, handicaps, match results, first or last outcomes, in-play markets, jackpots or game rounds. The applicable market or game rules take priority over general descriptions where there is a difference.

• A winning bet is settled according to the accepted odds, price or payout method shown for that bet.
• A losing bet does not qualify for a return unless a specific rule provides otherwise.
• A void or cancelled selection is handled under the rules for the relevant bet type.
• A multiple bet may be recalculated when one or more selections are void, subject to the applicable terms.
• A partially completed or interrupted game may be settled only where the product rules provide a valid settlement method.
• Promotional or enhanced betting conditions, where offered, may include additional rules displayed with the offer.

Errors, duplicate bets and technical issues

If a technical problem results in a bet being duplicated, recorded incorrectly or accepted when it should not have been accepted, Winairlines Casino may investigate the transaction and take corrective action. This may include voiding an affected bet, correcting an obvious error, restoring the original stake or adjusting the account record, subject to the applicable rules and law.

If your connection fails after you submit a bet, do not assume that the bet was rejected or accepted. Check your account history, bet slip or transaction record before trying again. If the status remains unclear, keep any relevant reference and raise the issue through the support option available on the website. Repeatedly submitting the same bet may create more than one accepted transaction.

Account records and disputes

Account history, bet records, system logs and transaction data may be used to confirm what was submitted, accepted and settled. If you believe a bet has been settled incorrectly, review the relevant product rules and raise the matter promptly through the available support process. Include the date, product, event or game, bet type and transaction reference where possible, but do not send passwords or complete payment details.

4. Fair play, responsible gambling and support

Fair and lawful use

You must use the service fairly and honestly. Prohibited conduct may include manipulating a game or market, exploiting a software fault, using automated tools without permission, interfering with another customer's account, engaging in fraud, disguising the source of funds or attempting to bypass account, location or responsible gambling controls. Suspected misconduct may be reviewed and may result in account restrictions, cancelled transactions or other action permitted by law.

Information supplied during registration, verification or a review must be complete, current and accurate. You should update your details when they change. Winairlines Casino may retain and use relevant records for security, compliance, dispute handling and responsible gambling purposes in line with its Privacy Policy and applicable requirements.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not wager money needed for everyday expenses. Avoid betting when affected by alcohol, drugs, stress or strong emotions. Take regular breaks and keep track of your deposits, stakes, losses and time spent using the service.

• Set personal spending and time limits where those tools are available.
• Do not chase losses or increase stakes to try to recover money.
• Use account closure, self-exclusion or other restriction tools if gambling is becoming difficult to control.
• Ask for help from a qualified gambling support service if you are concerned about your gambling.
• If someone else may be using your account, secure the account and seek assistance promptly.

Questions and complaints

Questions about a bet should first be checked against the relevant market or game rules and your account history. If you still need assistance, use the customer support option published on the Winairlines Casino website. Provide enough information for the transaction to be identified, while protecting your password and sensitive payment information. Complaints will be reviewed under the applicable internal process and any relevant legal requirements.

These Betting Rules may be updated when products, systems, legal requirements or operational processes change. The version displayed on the website at the time of your activity will generally be the relevant version, subject to any mandatory requirements that apply. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.